FAQ

Shopping online is easy. Once you have selected the item you wish to purchase, you can add this item to your CART by clicking on the “Add to cart” button. At any moment during your transaction, you may view the items you have added to your cart by clicking the CART icon on the top right corner of any page. Once you are ready to checkout with the items in your shopping cart, click on the “check out” button in your shopping cart window. At this point, you will need to complete your shipping and billing information and follow-up with your credit card information to confirm your purchase.

Because of high demand, it may occur that an item goes out of stock. In this case, we will assist you in canceling the order and help you to find a similar item.

We have added a SIZE GUIDE link to every shopping page. The link is located at the right bottom of the screen. Please refer to it to help determine your size when ordering from ZAREEN. Since sizing and cut may vary between styles, please use this chart as a general guide. Please note that your body type may fit, according to our sizing chart, between two sizes and at that point, you have to decide whether you want to have that extra space for a thick winter sweater that you would like to wear underneath or whether, on the contrary, you like that extra fitted feel.

We accept the following methods of payment on our website: Visa MasterCard American Express PayPal

Sales tax is applied to all purchases made at ZAREEN.CA. Taxes are charged based on provincial and federal tax laws. Where required, taxes may also be applied to shipping fees. If you return an item for a refund, you will also receive a refund for the taxes paid on each returned item. You will not receive a refund for the taxes paid for shipping fees. Shipping fees are non-refundable, unless you are returning something as a result of a shipping error.

Once an order has been made, you can expect that we are immediately working to get it to you as quickly as possible. You can make changes or cancel your order at any time before your order has been processed. To make changes to your order, please contact us immediately. Once your order has entered processing, we regret that we are unable to change the details of it. Should you find that you need to cancel or make changes to your order, once processing has begun, please refer to our Shipping & Returns.

All orders are shipped to you from our distribution facility in British Columbia, Canada. Shipping addresses must be valid addresses. PO boxes are not accepted. Most of our products will be shipped from B.C. Canada via Canada Post within 2-3 business days. If we cannot fulfill your order in this time frame, we will contact you by email to let you know. All orders will receive a confirmation email to notify you that your products have been shipped out. To track your package online, please visit www.canadapost.ca.

Returns are available worldwide for a full refund within 30 days of the purchase date. Make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return and issue a refund. ​ PLEASE NOTE: Shipping charges are non-refundable. For more detail information, please refers to our Shipping & Returns.